Skip to main content

Posts

Showing posts from March, 2007

U S Airways: Taking The Short Bus To Customer Service

I arrived at the airport early to relax a little before my noon fight to West Palm Beach (connecting through Charlotte), for the Candidate’s speech that evening. (I would also be traveling to Miami early the next day for another shoot with the campaign photographer).

I treated myself to a breakfast of a Five Guys Bacon Cheeseburger (truly the best burgers anywhere). It was really divine and I thought it a great way to start my day…

At 10:40am my flight was cancelled. No reason was given. I called my travel guru, who takes care of such things at the office, and she began desperately working on the problem of getting me on another flight to West Palm.

The barely audible announcement said to go to the “U S Airways Special Services” desk for “Re-accommodation”. What I had no way of knowing was that the term “Special” wasn’t so much a designation as it was a description. (Special, as in short-bus/crash-helmet special.)

I waited in line with 75 other people to be “re-accommodated” at the spee…